Recently I had a little run in with Prudential Life Insurance. I won't go into all the details but the short story of it all is that Prudential tried to stick me with the medical records retrieval bill without my prior authorization. A bill over $100, mind you. Well, I made about a dozen phone calls in 3 days and could get NOWHERE with them. Everyone I talked to told me I would just have to pay it. Well, I would have none of that! I knew I was right and I told the last customer service rep I talked to that I would be writing complaints all of the internet if that's what it took.
So, that same day, I wrote a letter to Prudential's Underwriting Group, filed a formal complaint with the Better Business Bureau, and filed a complaint with the Colorado Division of Insurance. (The Division of Insurance can actually fine them if they fail to respond to me.)
And....... I WON!
I got notice today from the BBB that Prudential has agreed to waive my bill because they were in the wrong.
HA! Take that Prudential! I don't go down without a fight!
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